*INSTRUCTIONS FOR PACKAGES COMING IN FOR REPAIRS

Thank you for submitting your repair form Palmtop Support Services, please complete the following instructions as closely as possible to ensure the best possible services while your handheld gadget is in for repairs.

BACKUP your machine if possible, we will try and save your data and restore it back to your repaired unit, but it your responsibility to do a backup!
Make a hard copy of your repair form and send it with your unit that has to be repaired. (http://www.410palm.com)

Fill in as much details as possible
- Your name, address, telephone number and email address
- Description of the fault and any other symptoms that we should look out for
- Passwords (disable it on the machine)
- If you decide not to have your handheld computer repaired after a repair quotation is given to you. Palmtop Support Services will bill you 48B>25.00 dollar plus G.S.T. inspection fee, however if you wish to have the repair completed NO inspection fees will be billed to you, ask your representative about this procedure if your not clear.
- Payments can be made on credit card (all cards accepted). If you are not comfortable giving out you credit card information a representative will take that number when he or she contacts you after inspecting your unit.
* Please note:
Package your machine well (bubble wrap, newspaper or insulated box etc.)

* PLEASE DO NOT INCLUDE
You're original unit's box, as this will not be returned.
Ask your courier about insurance on your package, and retain your tracking number incase the package gets lost in transit to us.
Please do not hesitate to call us toll free at 1-877- 410 PALM (7256), e-mail, or fax us during or after repairs are completed if you have any questions.
Sincerely

Shiva Naipaul
Palmtop Support services
416-410-7256 (Palm) Toll Free 1-877-410-7256